Ordering Katz Dancewear and Fancy dress products are easily ordered and paid for on-line by following the simple step by step procedure via the shopping cart. Alternatively orders can be placed by phone to the shop (02476 344200) during our opening hours of 10am-5:30pm Monday to Friday, 9.30-5.00pm Saturday(any variations, e.g. bank Holidays will be advised on our out of hours answer phone). Payment Katz Dancewear and Fancy Dress are happy to accept payment using most major credit/debit cards. We employ Protx to provide a safe and secure E-commerce environment and upon successful completion of any transaction, (unless otherwise instructed), no electronic details of that transaction will be held by us. Dispatch On receipt of an order Katz dancewear and Fancy Dress will endeavour to dispatch the goods within 3 working days, however certain products may take longer due to stock availability. All orders will be dispatched using Royal Mail 1st Class post unless otherwise requested or stated.
Lost in the post If 28 days after postage, you have not recieved your goods a post office investigation will be undertaken by us and we will replace the goods.Postage and Packaging Postage and Packaging rates are as follows for mainland UK, (All prices are stated in UKPs) • Orders up to£20 £3.50 • Orders From £21 to £50 £5.00 • Orders from £51 to £100 £7.50 • Orders from £101 to £250 £10.00 • Orders over £250 Free • Fabrics will be charged at Royal Mail rates plus £2.00 packaging. P&P rates for the Republic of Ireland and other EEC destinations attract a further charge of £5.00 Non EEC destinations attract a flat rate surcharge equivalent to £7.50 at current exchange rates at time of ordering Returns Policy Katz Dancewear and Fancy Dress are happy to refund, in full, monies paid for products found faulty. For products found to be unsuitable for use, on presentation of the original packaging and a valid receipt, Katz will either exchange the product or refund your monies (less 10% to cover administration costs), using the purchaser’s original method of payment with the following exceptions • Hosiery • Make up • Made to measure garments • Special orders • Goods deemed to have been used, as assessed by Katz staff Katz do not accept responsibility for the postage & packaging costs of any returns.
